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Privacy Policy

At HotTubChemicals.ca, we want all our customers to feel safe and secure when shopping with us. We want you to know how we collect, use and protect your information. We also want you to know what options you have to communicate your privacy and security preferences, comments and concerns to us.


How we collect your information

We receive any information you enter on our website. If you send us an email, call us or respond to one of our coupons, we collect that information as well.

This may include:

  • Your name.
  • Your mailing/Shipping address.
  • Your e-mail address.
  • Your phone number.
  • Your credit card number.
  • Your purchase information.

We also receive and store certain types of information when you visit our website that is collected automatically. Similar to many websites you visit, we use “cookie” technology to provide you with the most relevant and enjoyable shopping experience possible. You do have the option to purchase utilities that help you visit websites anonymously. We won’t be able to provide you with as relevant an experience on our website if we cannot use the technology available to us, however, we care about you and want to make sure you know those tools are available to you.


How we use your information

We use your information to ship you products you order from us, send you special notification of sales and promotions and bill you for the products you order. We also use the information we collect automatically to call your attention to products you might be interested in.

We also make sure we keep you information on hand to give you the ability to easily re-order from us, whenever you need to.

We will not sell your information. Period.

We will disclose information you provide to our website, if required by law, or to protect the rights of our website, our other users or our company property.

In the event that our business is ever sold or transferred, we will generally transfer our customer information.


How we safeguard your information

At HotTubChemicals.ca, we use a secure server that encrypts all payment information that you transmit to us while using our site. We use the latest 128-bit encryption technology to keep your personal information safe. This includes your name, address and credit card number and expiration date. The encryption process takes all of the personal information and converts it into a special code that is securely transmitted over the Internet.

Credit card transactions are handled by a third-party financial institution using SSL (Secure Sockets Layer) which receives the credit card number and other personal identifying information only to verify the credit card numbers and process transactions. The easy way to tell if SSL is guarding your transaction is to check the URL of the site you are visiting. The URL in the browser should change from "http" to "https" when processing secure transactions.


Your choices

As a valued HotTubChemicals.ca customer, you have many options regarding how you’d like us to communicate with you.

If you enter an email address during the order process, we may send you notification of special sales, including e-coupons, e-newsletters, filter and chemical reminders and order tracking numbers. If you would like us to not send you these emails, you may hit the “Unsubscribe” link found at the bottom of every email we send you.

Occasionally, we may also send you newsletters, coupons and special sales notifications through the mail. If you’d like to not receive any mail from us, simply contact us to let us know.

If you have further questions regarding your choices related to our Privacy and Security Policies, please visit our Contact page to send us an email.

By using our website, you are choosing to consent to the uses of your information as described in this Privacy and Security Policy. We may change or add to our policies, so we request that you check back frequently. We list the last date this policy was updated at the bottom of the page, for your convenience.