Shipping Policy

Currently we ship within Canada. If located in the US, please contact us in regards to shipping.  We are able to ship most products into the US and internationaly.

Simply put, all orders over $149 (excluding taxes) are shipped FREE to most addresses in Canada*. On shipments totaling less than $150 (excluding taxes), there is a nominal $14.95 Shipping and Handling charge per shipment to help cover our costs of assembling and packaging your order.

You are charged for shipping only ONCE PER ORDER no matter how many items you purchase.

* Our courier company can deliver your package pretty much anywhere in Canada.  However in some cases if your ship to address is outside of their delivery area, additional charges may apply.

Hot Tub Cover Shipping

We offer Free Shipping on all hot tub covers (up to 96") anywhere in Canada*!  Because each cover is custom built to fir your hot tub, it take about 2-4 weeks from the time of order to actual delivery depending on your location and seasonal demand.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you wish to return, get refunded or receive store credit for the item, simply login to your account (click here), view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail once we've received and processed the returned item.

Hot Tub Cover Return Policy

We will accept Returns for hot tub covers damaged due to shipment. We also accept returns for defects and production mistakes. Additionally, we accept returns under the conditions outlined in the non-prorated Warranty. Please notify us of any problems like this within 48 hours of receiving your cover. We cannot accept returns for any other reason (Examples: 1. You gave us the wrong dimensions. 2. Your Aunt hates the color).

* Our courier company can deliver your package pretty much anywhere in Canada.  However in some cases if your ship to address is outside of their delivery area, additional charges may apply.